OMS Control Towers

Measure every part of your importing process.

Our OMS Control Towers enable us to work with our partners to ensure they deliver on time, every time.

Evolution is impossible without improvement. That’s why we established our OMS Control Towers, which opened in the summer of 2018.

Located in bustling Shenzhen and Qingdao, our Control Towers are a place where we can step back and measure ourselves, our partners and suppliers, and our many customers. By using technology created in-house and fully customized Business Intelligence tools, we sift through the data minute-by-minute.
The result? Anything – and everything – can be evaluated. Timing and performance. Accuracy and quality control. Equipment and fulfillment. All with the ultimate goal of bettering ourselves, our customers, suppliers, carrier partners, and the overall process.
Services include:
Data Analysis and Reporting
KPI Reporting
QBR Preparation
Implementation and Project Management
Data Integrity Management
Procedure and Process Manual Construction and Maintenance
Multi Origin Service Coordination
Disaster Recovery Planning and Execution
Services include:
Data Analysis and Reporting
KPI Reporting
QBR Preparation
Implementation and Project Management
Data Integrity Management
Procedure and Process Manual Construction and Maintenance
Multi Origin Service Coordination
Disaster Recovery Planning and Execution

Measuring success.

We track Key Performance Indicators (KPIs) for all our clients out of our OWL Vision system, and review report on them during Quarterly Business Reviews (QBRs).

These include:
KPI MEASURED

PO Booked on Time
PO Delivered on Time
Container Utilization (CFS and CY)
Roll Over Ratio
Transit Time
Data Entry Timeliness
Documentation Upload Timeliness
Invoicing Quality
Weekly MQC Volume by Carrier
PO Handover on Time
Container Optimization Ratio
Carrier Allocation vs Routing Guide
ETD and ETA (vs ATD and ATA)
Pre-Alert on Time
Rejected Shipments
DO/POD on Time
Invoicing Timeliness
Container 7-point Quality Check
Customs Entry Timeliness
Dray Pickup Timeliness
PARTY MEASURED

Vendor
Vendor
Vendor and OWL
Carrier
Carrier
OWL
OWL and Vendor
OWL
OWL
Customer
OWL/Vendor
OWL
OWL and Carrier
OWL
Carrier
OWL
OWL
Ocean Carrier
CHB
Dray Carrier
FREQUENCY

Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly

Let's talk

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A little note from the OWL team...
We don't want to be "just another business". That's why we do things a little differently. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
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