Before we sat down to talk, I thought about how lucky we are to have such talented people shaping our success. Katie and Monica aren’t just outstanding in their roles. They also embody the culture and values that define OW Logistics. So I was eager to hear their stories and share a little about them both!
How Katie and Monica found logistics
Eric: Katie and Monica! Thank you both for making time for this—especially with everything you have on your plates. Let’s jump right in, shall we? Katie, I know you have a master’s degree in international studies. In fact, your thesis was on how Chinese culture shapes business relationships. That’s such an interesting focus! How did that lead you into logistics, and how has it shaped your journey at OWL?
Katie: Absolutely! My academic background was always driven by my passion for international cultures and connecting with people globally. Early on, I asked myself how I could turn that into a stable career, so I chose international studies. Then, once I joined the logistics industry, I found that my knowledge of global economics, intercultural communication and leadership fit perfectly.
What’s been rewarding is using those skills every day, especially as OWL grows around the world. I also love building real relationships with colleagues and partners across borders. It’s a chance to bridge cultures while delivering real value.
From retail to the 3PL world
Eric: Fascinating. That’s such a unique perspective to bring to the logistics world. Now, Monica, your path was a bit different. You started on the retail side, then moved into the 3PL world. In fact, you and others on the team with a similar background are why part of our tagline is “we speak fluent customer.” What initially drew you to this industry, and how has your passion evolved over time?
Monica: My journey into logistics started at Pier 1, where I tracked international containers to our warehouses. What really clicked for me was how fascinating and fast-moving the supply chain is. Over time, I found I had a passion for learning each customer’s needs and working with them on new solutions. Every customer is different, so the work stays exciting. Above all, I love that logistics is about more than moving goods. It’s about building strategies that make a real difference to someone’s business.
Culture on the Origin Management Service team
Eric: That’s fantastic. I think the variety and complexity of logistics are what draw so many of us in! Now let’s shift gears a bit. Culture is such a vital part of who we are at OWL. What’s your favorite aspect of our company culture?
Monica: For me, it’s the sense of community. Even though we’re spread across the globe, there’s a real connection and mutual respect in the team. As a result, it feels like family, and that’s something I really value.
Katie: I completely agree. I’d also add how much care and support there is within the team. Whether it’s a work challenge or something personal, there’s always someone ready to help. So you feel valued and motivated to do your best every day.
Eric: That’s really so great to hear. It also shows what you’ve both helped to build here. So, naturally, I’d love your advice for someone just joining OW Logistics. What would you say to them to help them succeed here?
Katie: I’d say don’t be afraid to share your ideas. OWL thrives on new ideas and fresh perspectives, and every voice matters. We encourage creativity here, so don’t hold back. Instead, help shape the solutions we offer.
Monica: Yeah, and take your time and don’t feel pressured to learn everything at once. Ask questions, lean on the team, and watch and learn. The support here is incredible, because we’re all here to help each other succeed.
Eric: Great advice, thank you.
What customers value most
Eric: Let’s talk a little about our customers. What do you think they value most about working with OWL?
Monica: Our customers love how proactive we are. They know we’re always looking ahead, so we can solve problems before they arise. It’s about thinking ahead and fitting our systems to their processes, rather than the other way around.
Katie: Exactly. I’d add that our tailored solutions are a huge draw. For example, we build custom reports or connect customers with strategic partners. Either way, we always go the extra mile to meet their needs. It’s about being flexible and putting the customer first in everything we do.
Eric: That customer-first approach is something I’m so proud of. Indeed, it’s at the heart of everything we do. OK, as we near the end of this conversation, let’s add in a fun one. If you could share a bottle of wine with any historical figure, who would it be?
Katie: Wyatt Earp, hands down. His life spanned such a fascinating period of change, from the Transcontinental Railroad to the first transatlantic flight. So I’d love to hear his stories about those breakthroughs and his part in shaping the American West.
Monica: For me, it’s Thomas Nelson, my fourth great-grandfather who fought in the American Revolution. Tracing my roots back that far would be amazing. Even better, I’d hear his own account of such a pivotal moment in history.
Eric: Those are both incredible choices! Alright, to finish I’ve got a few quick-fire questions for you both. Let’s keep it fun and fast!
Quick-fire questions
Eric: City skyline or ocean sunset?
Katie: As a Southern California native, I have to say ocean sunset. There is nothing better!
Monica: Same here—ocean sunset all the way.
Eric: Pizza or tacos?
Katie: The answer is always tacos.
Monica: Tacos for sure.
Eric: Beatles or the Stones?
Katie: If I don’t say the Beatles, I may start a family fight! My father and brother are firmly on the hill of “Beatles are the best group to ever exist,” and I have to agree—they were a global phenomenon.
Monica: Same here! I’ve got to go with the Beatles, especially since my family shares the same strong opinion.
Eric: Campfire dinner or white tablecloth fine dining?
Katie: Food is such an important part of every culture and my personal life. Whether it’s a Michelin Star restaurant or a food truck on a street corner, it’s all about the ingredients, the heritage and the people you're with.
Monica: I couldn’t have said it better. It’s about the experience, whether it’s under the stars by a campfire or at a fine dining restaurant. In the end, it’s the company that counts.
Eric: Hike Chilean Patagonia or sail the Med?
Katie: Sailing the Med is on my bucket list!
Monica: Mine too—definitely sailing the Med.
Eric: Dogs or cats, or something else?
Katie: Dogs!
Monica: Dogs all the way.
Eric: I love it. Thank you both for sharing your insights and your stories, and for playing along with the quick-fire questions. It’s been a pleasure. Katie and Monica, you both embody what makes OW Logistics special: passion, new ideas and a real commitment to our customers. Here’s to you both and the future of OWL!
