“The philosophy that underpinned the creation of our business in 2011 was as follows: instead of focusing on the almighty dollar, we decided that we would put all of our energy and efforts into each customer’s needs and the needs of the constituents within their supply chain. By doing so we would have a customer for life and thus, the revenue would always be there,” Eric explains.
In other words, look after the customer first and the business will follow. It's a simple idea. Even so, it has shaped every part of OWL since day one. You can read the whole interview in the magazine, free.
Read the full Land, Sea & Air feature
The full interview appears in the January edition of Land, Sea & Air Magazine. It’s free to read: download the digital edition below.
